Shipping policy

Thank you for shopping with VINTYX. We are committed to providing a smooth and reliable shipping experience. Please review our shipping policy below.

Processing Times

Orders are typically processed within 1–5 business days after payment is received.
Orders are not processed, shipped, or delivered on weekends or holidays.
During high-volume periods, product launches, sales, or holidays, processing times may be extended.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on the shipping method selected and delivery location.

Estimated delivery times:

Standard Shipping: 3–7 business days
Expedited Shipping: 2–4 business days
Express Shipping: 1–2 business days

Please note that delivery times are estimates and are not guaranteed.

Domestic Shipping

We currently ship to addresses within United States. Additional restrictions may apply to certain regions or territories.

International Shipping

We currently do not offer international shipping.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information. Tracking updates may take up to 48 hours to appear.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided:

We are not responsible for lost or delayed shipments.
Additional shipping fees may apply if an order must be reshipped.

Please contact us immediately if you need to update your shipping information.

Lost, Stolen, or Damaged Packages

Once an order has been handed over to the shipping carrier, responsibility for delivery rests with the carrier.

If your package is:

Lost: Contact us and we will assist with filing a carrier claim when applicable.
Stolen: Please contact the carrier and local authorities if necessary.
Damaged: Contact us within 7 days of delivery and provide photos of the damaged item(s) and packaging.

Delays

We are not responsible for shipping delays caused by:

Weather conditions
Natural disasters
Customs inspections
Carrier disruptions
Incorrect customer information
Other circumstances beyond our control

Pre-Orders

Items marked as pre-order will ship according to the estimated timeline provided on the product page. If your order contains both in-stock and pre-order items, the entire order may be held until all items are available unless otherwise stated.